SHIPPING POLICY
We're currently experiencing delays in shipping all orders. We appreciate your patience and understanding during this time. If you have any questions or need assistance, please don't hesitate to contact our customer support team at gift@atgatha.xyz.
Your order will ship within 24 hours from the time you receive your order confirmation. We ship orders from our warehouse and Stockholm stores on business days (excluding public holidays). Once your order is on its way, we will email you a tracking number.
DELIVERY FEES
| MARKET | SHIPPING SERVICE | DELIVERY FEE | DUTY FEE |
|---|---|---|---|
| Algeria | DHL Express: 1-3 days UPS Express Saver: 1-3 days | 30 EUR 30 EUR | DAP DAP |
| Australia | DHL Express: 1-3 days UPS Express Saver: 1-3 days | 25 EUR 25 EUR | DAP DAP |
| Azerbaijan | DHL Express: 1-3 days UPS Express Saver: 1-3 days | 30 EUR 30 EUR | DAP DAP |
| Bahrain | DHL Express: 1-3 days UPS Express Saver: 1-3 days | 30 EUR 30 EUR | DAP DAP |
| Hong Kong | DHL Express: 1-3 days UPS Express Saver: 1-3 days | 25 EUR 25 EUR | DAP DAP |
| Israel | DHL Express: 1-3 days UPS Express Saver: 1-3 days | 30 EUR 30 EUR | DAP DAP |
| Japan | DHL Express: 1-3 days UPS Express Saver: 1-3 days | 25 EUR 25 EUR | DAP DAP |
| Jordan | DHL Express: 1-3 days UPS Express Saver: 1-3 days | 30 EUR 30 EUR | DAP DAP |
| Kazakhstan | DHL Express: 1-3 days UPS Express Saver: 1-3 days | 30 EUR 30 EUR | DAP DAP |
| Kuwait | DHL Express: 1-3 days UPS Express Saver: 1-3 days | 30 EUR 30 EUR | DAP DAP |
| Lebanon | DHL Express: 1-3 days UPS Express Saver | 30 EUR 30 EUR | DAP DAP |
| Malaysia | DHL Express: 1-3 days UPS Express Saver: 1-3 days | 25 EUR 25 EUR | DAP DAP |
| Morocco | DHL Express: 1-3 days UPS Express Saver: 1-3 days | 30 EUR 30 EUR | DAP DAP |
| New Zeeland | DHL Express: 1-3 days UPS Express Saver: 1-3 days | 25 EUR 25 EUR | DAP DAP |
| Philippines | DHL Express: 1-3 days UPS Express Saver: 1-3 days | 25 EUR 25 EUR | DAP DAP |
| Qatar | DHL Express: 1-3 days UPS Express Saver: 1-3 days | 30 EUR 30 EUR | DAP DAP |
| Saudi Arabia | DHL Express: 1-3 days UPS Express Saver: 1-3 days | 30 EUR 30 EUR | DAP DAP |
| Singapore | DHL Express: 1-3 days UPS Express Saver: 1-3 days | 25 EUR 25 EUR | DAP DAP |
| South Africa | DHL Express: 1-3 days UPS Express Saver: 1-3 days | 30 EUR 30 EUR | DAP DAP |
| South Korea | DHL Express: 1-3 days UPS Express Saver: 1-3 days | 25 EUR 25 EUR | DAP DAP |
| Thailand | DHL Express: 1-3 days UPS Express Saver: 1-3 days | 25 EUR 25 EUR | DAP DAP |
| Tunisia | DHL Express: 1-3 days UPS Express Saver: 1-3 days | 30 EUR 30 EUR | DAP DAP |
| Turkey | DHL Express: 1-3 days UPS Express Saver: 1-3 days | 25 EUR 25 EUR | DAP DAP |
| United Arab Emirates | DHL Express: 1-3 days UPS Express Saver: 1-3 days | 30 EUR 30 EUR | DAP DAP |
DAP (Delivered At Place): Your customs authority may levy duties and local taxes, for which you are responsible.
IMPORTANT INFORMATION
- We're unable to cancel an order once it has left our warehouse.
- Delivery times are estimates and may be subject to delays due to payment authorization and/or stock availability.
- Delivery to rural addresses can take longer.
- We are unable to deliver to post office boxes.
- In the event of order refusal or failed delivery due to incorrect or faulty information provided, we will deduct shipping fees and any additional charges, such as import taxes and duties, from your refund.
- We're unable to provide price adjustments or match prices for items that were purchased at full price and subsequently go on sale.
- In case of a return, please note the initial shipping fee will not be refunded.
STILL HAVE QUESTIONS?
Please contact us at gift@atgatha.xyz.